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Customer Accessibility Encourages E-Commerce Company Loop to Expand HQ in Ohio

Ohio-grown Loop plans to almost triple its workforce and continue to take advantage of customer connectivity through geographical proximity and direct flights

Mon Mar 02 2020

Company Name: Loop
Location: Columbus
Industry Sector: Technology
Company Profile: Loop processes more than $30 million in returns every month for Shopify merchants, generating more than $1.25 billion in gross merchandise value. Loop works with some of the biggest and best direct-to-consumer and retail brands in the world, including Allbirds, Brooklinen, Thrive Causemetics and Tommy John.
Company Website:

Project Summary:

Type of Project: Expansion

Number of Jobs:

  • Jobs committed: 40
  • Jobs retained: 14
  • Types of jobs: Sales, marketing, executive leadership, product, engineering, data and design positions

Capital Investment: $650,000+

Company Need:

Loop, an e-commerce company with the most advanced returns and exchanges app on Shopify, currently has 14 employees in Ohio. Following a recent $10 million Series A funding round led by FirstMark Capital, Loop wanted to invest in growing its headquarter operations to accommodate its growing workforce.


“With countless direct flights to New York, Los Angeles, San Francisco and Seattle, Loop can operate effectively from Columbus while still being accessible to our geographically broad customer base. The region’s commitment to smart growth and its outstanding retail environment make Columbus the perfect place to build our business.” - Jonathan Poma, president, Loop

Why Ohio?

Loop will expand its headquarters at a new location in Columbus to accommodate an additional 40 new team members. Loop chose Columbus due to its central location and accessibility to the company’s broad customer base as well as the region’s strong retail environment.

For companies that want to reach their customers quickly, Ohio is just a one-day drive from more than 60% of the population of the U.S. and Canada. Ohio also has seven commercial air carrier airports and 97 general aviation airports, with three major airports offering frequent nonstop flights to New York City and the West Coast, including Seattle, Los Angeles and the San Francisco Bay Area. For a retail e-commerce company like Loop, it’s beneficial to be headquartered in the same location as the world headquarters of L Brands and other operations such as Abercrombie & Fitch, Express, Justice and more.


One Columbus, JobsOhio and the Ohio Development Services Agency

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