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News & Press

Discover Expands in Whitehall, Creating 20 New Jobs

The New Customer Service Center will Hire Within a Five-Mile Radius in an Underrepresented Community.

Fri Nov 18 2022

Company Name: Discover Financial Services

Location: Whitehall

Site Region: Central

Country of Origin:

  • Country: U.S.A.

Industry Sector: Financial Services

Company Profile: Discover Financial Services is a digital banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover® card, America's cash rewards pioneer, and offers private student loans, personal loans, home loans, checking and savings accounts, and certificates of deposit through its banking business.

Company Website:

Project Summary:

Type of Project: Expansion


  • Jobs committed: 20
  • Jobs retained: 2,074

Capital Investment: $16,000,000

Timetable: The company plans to hire an additional 20 customer support representatives from Whitehall and nearby surrounding communities over the next year.

Company Need:

Discover Financial Services was looking to make a significant capital investment and establish a new customer care center. This investment expands its existing presence with an 85,505-square-foot location at 4590 E Broad Street. The new space will add to its customer support and data center in Central Ohio and grow its workforce presence in the state, where it already employs 2,100 people, mainly in the Columbus Region. This expansion is part of Discover’s strategic site selection approach, which seeks to enhance high-quality employment opportunities and create more equity in the community.


“Investing in Whitehall and communities that need them most is good business and contributes to our mission of helping people achieve brighter financial futures. We are looking forward to working with Whitehall leaders and hope our investment here spurs further economic growth in the community.”
Roger Hochschild
CEO and president / Discover

Why Ohio?

With a high concentration of financial services companies operating in the state, the advancement of fintech through research, technology, and innovation makes Ohio a primary landing spot for financial services and financial technology companies that shape the future of fintech.

Finance and insurance comprise the top private sector by economic output in the Columbus Region, which is home to global banking institutions, national insurance providers, and financial technology companies alike. Whitehall is in Franklin County, which is home to an estimated 1,310,300 residents.


JobsOhio, One Columbus, City of Whitehall